Terms & Conditions
Please take a few minutes to review these Terms and Conditions
Your purchase of products or services from Solar Technology Group constitutes your agreement to follow these Terms and Conditions and to be bound by them.
These Terms and Conditions outline several important items including the time frame required to return or report damaged items. The following is a summary of important timelines that you should be aware of. Further details on these policies are provided below.
SHIPMENT
Curbside LTL average transport time is 5-7 business days.
RETURNS
Returns must be requested within 14 days of receipt of the product. Buyer pays shipping and 20% restocking fee.
DAMAGED ITEMS
Damaged products must be notated on the delivery slip at time of delivery. Damage must be reported within 24 hours of receipt of the order.
Due to nature and size of the product, YOU MUST BE PRESENT IN PERSON FOR LTL SHIPMENT DELIVERY.
Solar Technology Group reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products or services from us or use our website.
Terms and Conditions
1. Light Bulbs
1.1. Solar Technology Group warrants that it will comply with applicable laws and regulations in supplying the goods, including without limitation all environmental and data privacy laws and regulations.1.2. Solar Technology Group warrants that the goods correspond with the description in the Purchase Order and any applicable specifications, are of good and merchantable quality and fit for the purposes specified in the product specification sheets.1.3. Solar Technology Group warrants that it sells the goods to the BUYER free from all liens and encumbrances and with full title guarantee.1.4 Solar Technology Group shall timely inform the BUYER on the order status changes by email specified by the BUYER at the checkout and by updating the order information in the BUYER’s account at a1solarstore.com. Solar Technology Group shall inform the BUYER and provide all the necessary contact information of the freight carrier or the fulfillment center by email.
2. MANUFACTURER’S WARRANTIES
The warranty information for a particular product can be found on the relevant product page; or on the Warranty Support & Return Policy page; or on the manufacturer’s official website.
3. BUYER’S OBLIGATIONS
3.1 The BUYER shall provide correct and valid contact information, including email, phone number, shipping and billing addresses, and payment information.3.2 The BUYER gives consent to the processing of personal data for the purpose of direct marketing by voluntarily signing up as a user, when making a purchase, requesting a quote, or filling in the necessary fields when visiting Solar Technology Group .Direct marketing shall mean communicating directly with customers via various channels including, but not limited to, e-mail, SMS and What’sApp.3.3 When choosing a credit card as a payment option, the BUYER shall provide valid payment information, i.e. credentials of a credit card or cards, which belong to the BUYER, are not expired and have the BUYER’s signature on the back.3.4 The BUYER shall carefully inspect the items, delivered by the freight carrier or picked up from the fulfillment center, following the Freight Inspection instructions as described in article 7 hereof, before signing the delivery slip.3.5 Once the delivery slip is signed, the BUYER shall be fully liable for any damage occurring to the purchased items afterwards.
4. PRICES AND PAYMENTS
4.1 The prices displayed on our website are quoted in US dollars and are valid and effective only in the US and are subject to change from time to time.4.2 The total price stated in the issued Purchase Order shall not be subject to any change, unless mutually agreed on by all parties.4.3 There are several payment options available: credit card, PayPal, PayPal credit and ACH. For large purchases the bank wire option shall be requested.4.5 Should any fraudulent activity be detected, Solar Technology Group has the right to cancel the BUYER’s order without any additional explanations.
5. DELIVERY
5.1 Solar Technology Group has a distribution network throughout the continental United States. We work with the top freight carriers like XPO, FedEx, ODFL, R&L etc.5.2 Delivery is performed in a manner called ‘curbside delivery’. This means that the freight carrier delivers the goods to the curbside, without bringing them up the driveway or onto the BUYER’s property. Liftegate service is optional and shall be especially requested at an additional charge.5.3 Goods shall be delivered to the place named on, and in accordance with, the Purchase Order.5.4 Delivery normally takes 5-7 business days on average, from the day of transport pickup by the freight carrier.5.5 Should any delivery delay occur, Solar Technology Group shall inform the BUYER of such a delay and, if possible, provide an estimated delivery date. Solar Technology Groupshall not be liable for any delivery delays
6. CLAIMS
6.1 The BUYER has the right to report any problem taking place with the order within 24 hours after signing the delivery slip.6.2 Claims shall be submitted through the Report a problem form.6.3 The BUYER shall provide clear and full evidence of any issue occurred, including photos and detailed description.6.4 Solar Technology Group shall take all necessary measures to investigate the case and fulfill the BUYER’s claim to the extent possible.
7. RETURNS
7.1 The BUYER has the right to return the goods within 14 calendar days after signing the delivery slip provided the goods are in resalable condition.7.2 Return can be requested via email.7.3 The BUYER shall bear the cost and expense of shipping of the goods to be returned.7.4 Once return is approved and processed, Solar Technology Group shall refund the cost of the goods to be returned minus a 20% restocking fee within 90 calendar days after the reception of the goods from the BUYER.
8. ORDER CANCELATION
8.1 The BUYER has the right to cancel the order before it has been shipped from the fulfillment center8.2 Cancellation can be requested on the order details page or from one of the transactional emails.8.3 Solar Technology Group shall refund the full amount of the canceled order within 90 calendar days after the order’s cancellation.